The Review Response feature allows you to respond to first party, Facebook, and Google My Business reviews. You can edit an existing review response by following the instructions in this article.
- Hover over Reviews in the top navigation bar and click on the Monitoring sub-tab.
- Click on the Respond button next to the response you’d like to edit. A dialog box appears.
- Click on the Edit link below the response.
- Enter your response in the text box.
- Click on the Submit Edit or Submit Edit and Notify Customer button.