How to Block Certain Query Suggestions From Appearing

Who does this article apply to?

Enterprise, Partner, and Small Business accounts.
Accounts in all regions.

Our query suggestion system automatically filters profanity from popular queries, but if you wish to filter out additional content (say a competitor’s name), you can blacklist either terms or regex by doing the following:

Navigate to Search > [[Experience Name]] > Edit as JSON.
Find the querySuggestions object (you can use CTRL+F).
Fill in the popular queries you would like to blacklist using one of the two properties below:
1. popularQueriesBlacklistedTerms if you have specific terms to blacklist.
2. popularQueriesBlacklistedRegex if you want to blacklist a regex pattern. Be sure to validate and test your regex using a tool like https://regex101.com.

Your JSON should use the following format:

"querySuggestions": {
  "popularQueriesBlacklistedTerms": [
    {
      "term": "student loanbrokerage servicespay my loan log"
    },
    {
      "term": "bad query"
    }
  ],
  "popularQueriesBlacklistedRegex": [".*bad word.*", "^\d{3}-\d{2}-\d{4}$"],
  "universalPrompts": [],
  "verticalPrompts": []
}

You’ll need to wait for the site to re-index before this update will take place. Re-indexing happens on a nightly basis.

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