This article outlines how to troubleshoot issues with the search backend when it seems like the search itself isn’t working.
Be sure to follow the How to Start Debugging Backend Search Issues help article for general troubleshooting steps first.
I changed the entity ID or a field/entity type API name, and now things aren’t working
If you change the external entity ID or API name used in your config, you will need to update the appropriate properties in the Search configuration. Search does not automatically update any config data in that case. Search doesn’t always handle changing the entity type API name well at the moment, so it may need some intervention by engineering. We have some work planned to handle these cases better.
I’m getting different results depending on capitalization
Our data science models, such as Named Entity Recognition (NER), do take into account casing. That said, there may be cases where our models could be improved and we are constantly working to make these better. When these situations arise, please flag it to Product or Engineering.