Generative review response allows you to leverage AI to automatically craft responses to customer reviews. You can also add your own instructions to tell the model how to generate a response, based on specific guidelines you provide. For more information about adding content generation instructions, see Create Instructions for Generative Review Response.
To respond to a review:
- Click Reviews in the navigation bar and click Response.
- Click on the Respond button next to the desired review. A dialog box appears.
- Click on the AI Generated tab.
- Each time you open the modal, the system will automatically open the tab you most recently used.
- Click on the Generate button to generate a response. The generated response will appear in the text box.
- You can click into the text box and make any adjustments to the response as needed. You can also click the Generate button again to re-generate the response.
- You can click on the drop-down button next to Generate to view your prompt, which will open the prompt in a dialog box. Or you can click Edit Settings to edit your prompt if needed.
- Click Respond to respond to the review.
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