- Click Knowledge Manager in the top navigation bar.
- Click Edit next to the desired entity.
To do this in bulk: Select the checkboxes next to the desired entities, then click on the Edit button in the upper-left corner.
- Click on the desired field to make changes.
- Once you’ve added or edited your content, click Save.
Additional Editing Options
- Knowledge Assistant
- To edit specific fields on the go using the Knowledge Assistant, see Use Knowledge Assistant to update content.
- Scheduled Updates
- To schedule updates in advance, see Create Scheduled Updates.
- Multi-language Profiles (Partners and Enterprise Customers)
- To edit another language profile, navigate to the Languages box on the right side of the page and click on the desired language. Then follow steps 2-4 above. Note, this section is only visible in accounts that have the Multi-language Profile feature enabled.
- Spreadsheet Upload
- To edit entities in bulk, see Edit Entities Through Spreadsheet Upload.