We’ve added a new Sentiment Analysis tool to Reviews.

Capabilities

• View the most common keywords appearing in your reviews
• View the modifiers most often describing those keywords
• View the sentiment score and number of mentions of the keywords as well as the average rating of the reviews containing the keyword
• View sample reviews containing the keyword and modifier
• Create a custom collection of keywords to track in aggregate

To explore Reviews Sentiment Analysis

1.  Navigate to the Sentiment tab of Reviews

2.  Filter or sort the entire page to find interesting keywords found in your reviews

3.  View the sentiment, mentions, and average rating metrics

4.  Click on a modifier to see sample reviews

5.  Click on a keyword to view all reviews containing that keyword on the monitoring page

To manage Collections

1.  Click the pencil icon next to any keyword or click the Create Collection button

2.  Name the collection, add Keywords, and Save

      

3.  Collections may be renamed, assigned or unassigned Keywords, and deleted