Invite Users to Knowledge Assistant Through Spreadsheet Upload – Yext Help

This article explains how to invite users to set up the Knowledge Assistant in bulk without requiring that they log into the Yext account. To add users to Knowledge Assistant one at a time, see Invite Users to Knowledge Assistant. To learn more about the functionalities of the Knowledge Assistant, see Start a conversation with Knowledge Assistant.

Note: In order to use the Knowledge Assistant, individuals must first be added as users in the account.

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To obtain the User IDs needed for the upload, click into the desired sub-account and follow the instructions in step 2. To export users for all sub-accounts, reach out to your Client Success Manager. To upload users, click Your Dashboard, then click on the Take me to my account link at the bottom of the page. Click on the Account Details icon (

) in the bottom left corner of the navigation bar and click Account Settings, then proceed to step 4 below.

To invite users to set up the Knowledge Assistant:

Click on the Account Details icon () in the bottom left corner of the navigation bar and click Account Settings.
Obtain the User IDs needed for the upload:
1. Click Users.
  - To invite users one at a time, click on the Invite link next to their names. For more details, see Invite Users to Knowledge Assistant.
2. Click on the Export Users button to download a list of all users and their corresponding user IDs.
  - Note, when you upload this file, invites will only be sent to users who are not set up on the Knowledge Assistant.
Click on the Account Details icon () in the bottom left corner of the navigation bar and click Account Settings.
Click User Onboarding.
Click + Bulk Upload Users.

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To upload users from sub-accounts, you need an additional column containing the Business ID associated with the sub-account that each user is in.
Click Choose File and upload the spreadsheet of users, then click Continue.
Click Confirm and Send Emails to send email invitations to the users.

Users will receive an email with a unique access code. The email will instruct them to message their access code to the Knowledge Assistant via SMS or Facebook Messenger to complete registration.

This process allows users to initiate contact with the Knowledge Assistant. If you would like users to receive Yext-initiated communication, you will need to assign the user to a specific entity from within the Yext platform.