English (US) Čeština Deutsch Español (España) Français (France) Italiano 日本語

See more

Not Synced Listing Troubleshooting: Google Business Profile

Who does this article apply to?

  • Enterprise, Partner, and Small Business accounts.
  • Accounts in all regions.

This article outlines the Google Business Profile Not Synced Status Details you will find in Yext. After resolving the issues, wait 24 hours to see if the Not Synced status has changed. If your listing is still isn’t synced after attempting to resolve these issues, contact Yext Support.


The status details below are broken into groups based on the field that is impacted or the main cause of the issue. Next to each status detail, you will find steps on how to resolve.

 

Address

Status Detail

 How to Resolve
We are unable to locate your address and place it on the map. Please ensure that the address is accurate and that the map marker is correctly pinned for this location in Knowledge Graph. If you require additional assistance, please contact support.

Make sure the address in Yext matches exactly what you have on your Google listing.

Edit the Address field:

  1. For the desired entity, click on the Address field.
  2. Ensure that all fields are complete and correct, especially the Postal Code or ZIP, and make any necessary adjustments.
  3. Click Save.

Adjust the Map Marker:

  1. Click on the Map Marker field.
  2. Click and drag the Display marker to the correct location.
  3. Click Save & Close.
The publisher has indicated that they were unable to locate your address and place it on the map. For this reason, they were unable to create a listing for this location.
The address you provided is incomplete. A valid address is required before we can export your listing. Please provide a valid address for this location in your Knowledge Graph. If you have recently added your address, please allow 24 hours for this message to reset.
The publisher has indicated that the state, province, or region you provided is missing or invalid. Please verify that you have entered a valid region in the location's Knowledge Graph.

Make sure the address in Yext matches exactly what you have on your Google listing.

Add or edit the state, province, or region in the Address field:

  1. For the desired entity, click on the Address field.
  2. Ensure that all fields are complete and correct and make any necessary adjustments.
  3. Click Save.
The region you provided is incomplete. A valid region is required before we can export your listing. Please provide a valid region in Knowledge Graph. If you have recently added your region, please allow 24 hours for this message to reset. Make sure the address in Yext matches exactly what you have on your Google listing.

Add or edit the region in the Address field:

  1. For the desired entity, click on the Address field.
  2. Ensure the region is complete and correct and make any necessary adjustments.
  3. Click Save.

Adjust the Map Marker:

  1. For the desired entity, click on the Map Marker field.
  2. Click and drag the Display marker to the correct location.
  3. Click Save & Close.
The publisher does not currently support your city. As a result, we are unable to create a listing on their site. Please make sure you're spelling the city correctly and in a way that matches what would be expected on most mapping systems. You can make this update in Knowledge Graph in the "Address" field.

Make sure the address in Yext matches exactly what you have on your Google listing.

Update the City field:

  1. Search on Google for a nearby location and see what city is listed. This will inform you of the accepted city for your area.
  2. For the desired entity, click on the Address field and update the City according to the search results.
  3. Click Save.
Google Business Profile does not accept addresses that contain a PO Box. Please ensure that the address accurately represents the business location. For more information, visit the Google Business Profile Help Center.

Edit the Address field:

  1. For the desired entity, click on the Address field.
  2. Remove any PO Box information and add a valid street address.
  3. Click Save.
The city you provided has an illegal character. Please correct the city in the "Address" field in Knowledge Graph.

Edit the Address field:

  1. For the desired entity, click on the Address field.
  2. Remove any illegal characters.
  3. Click Save.
Google is unable to accurately pin the map marker for the specified address. Please log into Google Business Profile directly and re-position the map marker. If you believe the pin is in the correct position, you can toggle the pin slightly - save - then toggle the pin back to the original position and save once more. Due to this error, we are currently unable to sync address data to Google Business Profile, but all other content is synced as expected.

Adjust the Map Marker:

  1. For the desired entity, click on the Map Marker field.
  2. Click and drag the Display marker to the correct location.
  3. Click Save & Close.
The publisher has indicated that your business has an invalid postal code. Please verify that the postal code for your business is entered correctly in the "Address" field in Knowledge Graph.

Adjust the Postal Code:

  1. For the desired entity, click on the Address field.
  2. Update the Postal Code or ZIP.
  3. Click Save.

 

Attributes

Status Detail How to Resolve
Google Business Profile no longer supports one of the attributes provided for this business. Please note that we continuously update this publisher's list of attributes to display all available options. To amend your selected attributes, please visit your Knowledge Graph. Contact Yext Support.

 

Categories

Status Detail How to Resolve
Your business is not currently categorized for this partner. Please add additional categories to this location in your Knowledge Graph. If you have recently added categories, please allow 24 hours for this message to reset.

Enterprise Customers: You must reach out to Yext Support to complete this process.

Small Business Customers and Partners: 

Select a category that Google supports:

  1. See Advanced Category Management.
The publisher is rejecting this location due to an issue with the categories being passed for the business. We are investigating the problem and should resolve it shortly.
A valid category is required before we can export your listing. Please add a category to your business and allow 24 hours for your status to update.

Enterprise Customers: You must reach out to Yext Support to complete this process.

Small Business Customers and Partners:

Add a Primary Category:

  1. For the desired entity, click on the Categories field.
  2. Click Select Primary Category.
  3. Enter the first few letters of the category you would like to add and select from the list that appears.
  4. Click Save. A dialog box appears.
  5. Read the Warning message before proceeding, then click on the I’d like to change my categories link.

 

Closed Locations

Status Detail How to Resolve
Your location is currently marked as closed, and we were unable to find a match for your location on the partner site. It is our policy not to create new listings for closed locations. As such, your listing is unavailable.
  • If your location is incorrectly marked as closed in the Yext platform:
    1. For the desired entity, click Internal Use Only in the left sidebar.
    2. Click on the Closed field.
    3. Click Yes, and select No from the drop-down menu.
    4. Click Save.
  • If you intentionally closed this entity, this status will remain on the listing.
  • If your location was marked as closed by Google Business Profile, see Reopen a location on the Google Business Profile Help Center.
Google has indicated this business is not eligible to be re-opened. Instead, create a new listing for your business. Fill out this form on the Google Business Profile Help Center to request help directly from Google.

 

Duplicates

Status Detail How to Resolve
The publisher has identified this location as a duplicate. As only one instance of the business can be displayed, this listing has been rejected by the publisher. To learn more about duplicates, go to Remove or report duplicate locations on Google Business Profile.

Enterprise Customers: Reach out to Yext Support.

Small Business Customers and Partners:
The publisher has flagged this location as a duplicate of another Listing. Since the publisher is unable to support multiple listings with very similar name, address and phone numbers, this listing is unavailable.

 

Linked Accounts

Status Detail How to Resolve
Please link an account on the Linked Accounts page.

Link your Google Business Profile account:

  1. See How to Link Google Business Profile for steps to link your account.

Once your account is linked, make sure the linked account has been assigned to the entity.

  1. For the desired entity, click Internal Use Only in the left sidebar.
  2. Click on the Linked Accounts field and confirm or adjust the account next to Google Business Profile.
  3. Click Save.
We are unable to update this location on Google Business Profile because the linked account is a Communications Manager, which is not authorized to edit business information. Please contact the owner of this location to request Manager access. For more information, visit the Google Business Profile Help Center.

Ensure that the Google Business Profile account linked with Yext has at least Owner level access to the folder or entity.

  • To request additional access, see Add and remove listing owners and managers in the Google Business Profile Help Center.
  • To link another Google Business Profile account that has at least Owner level access:
    1. Click on the Account Details icon in the navigation bar and click Account Settings.
    2. Click Linked Accounts.
    3. Click + Link another account and follow the prompts.
We had trouble authenticating your Google Account. Please relink or change the linked account for this location.

Enterprise Customers: You must reach out to Yext Support to complete this process.

Small Business Customers and Partners:

Relink your Google Business Profile account:

  1. Click on the Account Details icon in the navigation bar and click Account Settings.
  2. Click Linked Accounts.
  3. Click Relink Account or + Link another account next to Google Business Profile and follow the prompts.
A Google Business Profile account ID has not been provided for this location. Please Opt Out/Opt In to go through the set up flow again. If you are still unable to sync, please contact support.

Enterprise Customers: Reach out to Yext Support.

Small Business Customers and Partners:

Opt out and opt back in:

  1. Click Listings in the navigation bar and click Publishers.
  2. Click Google Business Profile in the list of publishers.
  3. Click Opt Out next to the desired listing. A dialog box appears.
    • Note: If you don’t see Opt Out, click on the downward arrow to the right of the listing and select Opt Out from the drop-down.
  4. Click Opt out of this listing?.
  5. Click Okay.
  6. Click Opt In. A dialog box appears.
  7. Click Opt in to this listing?.
  8. Click Okay.

 

Name

Status Detail How to Resolve
The publisher has indicated your business name cannot be accepted or is too long. Please update the business name in the location's Knowledge Graph.

Edit the Name field:

  1. For the desired entity, click on the Name field.
  2. Update the Name so it is fewer than 80 characters*.
  3. Click Save.
This publisher does not support business names that are greater than 80 characters. Please edit the "Business Name" field in the location's Knowledge Graph.
Google Business Profile does not support business names with more than 6 numbers or punctuation characters. Please edit your business name in Knowledge Graph to resolve this error.

Edit the Name field:

  1. For the desired entity, click on the Name field.
  2. Update the Name so it has 6 or fewer numbers or punctuation marks.*
  3. Click Save.

*See the Guidelines for representing your business on Google in the Google Business Profile Help Center.

 

Phone

Status Detail How to Resolve
Please provide a business phone number. A phone number is required before we can export your listing.

Add a Main Phone number:

  1. For the desired entity, click on the Main Phone field.
  2. Enter the phone number into the text box.
  3. Click Save.

 

Photos

Status Detail How to Resolve
Google has notified us that one or more of your photos do not meet their requirements. Please ensure that your photos measure a minimum of 250px on the short edge and a maximum of 5000px on the long edge. Photos must also have a file size greater than 10240 bytes (i.e. 10 KB) and less than 5 MB. We have excluded sending photos to Google Business Profile for now so that the rest of your data can be synced with Google Business Profile. To resolve this error, please ensure all Google photos, gallery photos, and the business logo are within these sizing requirements. You can review this content in your Knowledge Graph.

Remove and update photos from the Photo Gallery:

  1. For the desired entity, click Media in the left sidebar.
  2. Click on the Photo Gallery field.
  3. Click on the trashcan icon next to any photos that don’t meet Google’s photo guidelines.
  4. Click + Add photos to add any photos.

 

Service Area

Status Detail How to Resolve
The provided service area places are not valid for this location. Please provide valid cities or postal codes near your business.

Remove invalid service areas:

  1. For the desired entity, click on the Address field.
  2. Click on the trashcan icon next to invalid the city, postal code, or ZIP.
  3. Enter any additional service areas.
  4. Click Save.
The provided service area places are not valid for this location. Please provide valid cities or postal codes near your business. Because the address is not hidden for this business, we are continuing to sync all other data fields except for service areas to GBP.
The service area places are missing or invalid for this location. The publisher does not accept locations with the address not visible without a valid service area specified. To send data to the publisher, please provide valid cities or postal codes near your business, or uncheck the "Hide Address" checkbox.
  • If you did not intend to hide your address:
    1. For the desired entity, click on the Address field.
    2. Unselect the checkbox next to Hide address in listing.
    3. Click Save.
  • If you have hidden your address, but have not added service areas:
    1. For the desired entity, click on the Address field.
    2. Select the checkbox next to We deliver or provide service at customer locations.
    3. Enter a city, postal code, or ZIP in the text box.
    4. Enter one city, postal code or ZIP into the text box and click Add.
    5. Click Add for each additional service area.
    6. Click Save.
  • If you are a service area business and you already set up a service area, remove invalid service areas:
    1. For the desired entity, click on the Address field.
    2. Click on the trashcan icon next to invalid the city, postal code, or ZIP.
    3. Enter any additional service areas.
    4. Click Save.

 

Suspended Location

Status Detail How to Resolve
The publisher has suspended or disabled this location and it is no longer publicly accessible. For more information, read this Google Business Profile help article. If you are an official representative of the company or organization, you can fill out a Google Business Profile local business reinstatement request form on the Google Business Profile Help Center. After filling out the form, you should receive an email in 1-3 days.

 

Verification

Status Detail How to Resolve
Your location is not yet verified because your request for bulk-verification has not been approved by Google yet. For more information, go to Google Business Profile Help Center. Contact Yext Support.
Google has indicated that another account has verified this location on Google Business Profile. For more information, go to Google Business Profile Help Center.
  • If you do not manage the verified listing, see Request ownership of a business listing in the Google Business Profile Help Center for steps to request ownership. Note: This process can take up to 7 days.
  • If you manage the verified listing in another account:
    1. Click on the Account Details icon in the navigation bar and click Account Settings.
    2. Click Linked Accounts.
    3. Click + Link another account and follow the prompts.
Google Business Profile has notified us this location needs re-verification and is not eligible for updates at this time. This may have been triggered by a change in your business information, such as a change in category or address. For more information, visit the Google Business Profile Help Center.
We are syncing your location information to Google Business Profile. However, until Google can verify your ownership of the location, your information will not be shown on Google's sites, including in Search and Maps. For more information, visit the Google Business Profile Help Center.

 

Website

Status Detail How to Resolve
The publisher has indicated the website URL is invalid. Please amend the URL entered in the "Websites" field in Knowledge Graph.

Edit the Websites field:

  1. For the desired entity, click Contact, Websites, and Apps in the left sidebar.
  2. Click on the Main Website field
  3. Make any necessary adjustments to the URL or add a new one.
  4. Click Save.

Comments

0 comments

Please sign in to leave a comment.