Make sure the address in Yext matches exactly what you have on your Facebook page.

Edit the Address field:

1. For the desired entity, click on the Address field.
2. Ensure that all fields are complete and correct, especially the Postal Code or ZIP, and make any necessary adjustments.
3. Click Save.

Adjust the Map Marker:

1. Click on the Map Marker field.
2. Click and drag the Display marker to the correct location.
3. Click Save & Close.

Make sure the address in Yext matches exactly what you have on your Facebook page.

To fix this, you can update the city listed on all of your listings, or just update the city on Facebook. Proceed to the following section accordingly:

Update the City field:

1. For the desired entity, click on the Address field.
2. Ensure City field is correct and complete or make any necessary adjustments and click Save.

Update the city listed on Facebook:

1. Search on Facebook for a nearby location and see what city is listed. This will inform you of the accepted city in your area.
2. For the desired entity, click on the Facebook Fields field in the left sidebar.
3. Click on the Facebook City Override field.
4. Enter the city in the text box.
5. Click Save.

Adjust the Postal Code:

1. For the desired entity, click on the Address field.
2. Update the Postal Code or ZIP.
3. Click Save.

1. For the desired entity, click Contact, Websites, and Apps in the left sidebar.
2. Click on the Emails field.
3. Make any necessary updates.
4. Click Save.

To fix this, you can update the email address listed on all of your listings, or choose not to publish an email address on Facebook. Proceed to the following section accordingly:

Update the email address:

1. For the desired entity, click Contact, Websites, and Apps in the left sidebar.
2. Click on the Emails field.
3. Make any necessary updates.
4. Click Save.

Turn off email address sync to Facebook:

1. See Manage Content Sync Policies for steps to turn off email address sync.

Enterprise Customers: Reach out to Yext Support.

Small Business Customers and Partners:

Opt out and opt back in:

1. Click Listings in the navigation bar and click Publishers.
2. Click Facebook in the list of publishers.
3. Click Opt Out next to the desired listing. A dialog box appears.
• Note: If you don’t see Opt Out, click on the downward arrow to the right of the listing and select Opt Out from the drop-down.
4. Click Opt out of this listing?.
5. Click Okay.
6. Click Opt In. A dialog box appears.
7. Click Opt in to this listing?.
8. Click Okay.

1. See How to link Facebook for steps to link to your account.

Once your account is linked, make sure the linked account has been assigned to the entity.

1. For the desired entity, click Internal Use Only in the left sidebar.
2. Click on the Linked Account field and confirm or adjust the account next to Facebook.
3. Click Save.

To gain Admin access to the page you will need to request access directly through Facebook.

To link another Facebook account that has Admin access:

1. Click on the Account Details icon in the navigation bar and click Account Settings.
2. Click Linked Accounts.
3. Click + Link another account and follow the prompts.

Relink your Facebook account:

1. Click on the Account Details icon in the navigation bar and click Account Settings.
2. Click Linked Accounts.
3. Click Link Account or + Link another account next to Facebook and follow the prompts.

1. For the desired entity, click on the Name field.
2. Make any necessary adjustments.*
3. Click Save.

Review the content for the desired entity in the Knowledge Graph. Specifically the Websites field, as this is usually caused by an insecure website link.

Edit the Websites field:

1. For the desired entity, click Contact, Websites, and Apps in the left sidebar.
2. Click on the Main Websites field
3. Make any necessary adjustments to the URL or add a new one.
4. Click Save.

1. For the desired entity, click Media in the left sidebar.
2. Click on the Photo Gallery field.
3. Click the trashcan icon next to any photo that doesn’t meet Facebook’s photo guidelines.
4. Click + Add photos to add any photos.

Note: A Facebook Profile Picture must be square and at least 180 x 180 pixels.

1. For the desired entity, click Facebook Fields in the left sidebar.
2. Hover your mouse over the picture in the Facebook Profile Picture field and click Change Profile Picture.
3. Click Upload new picture to add a photo.

Update the Facebook Cover Photo:

1. For the desired entity, click Facebook Fields in the left sidebar.
2. Hover your mouse over the picture in the Facebook Cover field and click Change Cover.
3. Click Upload new photo to add a photo.

Resync the information to Facebook:

1. See Force sync listing information for steps to refresh the cover photo.

Add a Facebook Cover Photo and Facebook Profile Photo:

1. For the desired entity, click Facebook Fields in the left sidebar.
2. Hover your mouse over the field and click Add Cover or Add Profile picture.
3. Click Upload new photo or Upload new picture to add a photo.

There are two options to resolve this issue, please proceed to the correct option accordingly.

• Update the Facebook Store ID in Knowledge Graph to the ID of the page we are linking to:
1. For the desired entity, click Internal Use Only in the left sidebar.
2. Click the Facebook Store ID field and enter the correct ID for the page we are linked to.
3. Click Save.
• Update the Store ID in Facebook of the page we are not linked to and change it to something else so there are no longer duplicates.

Edit the Websites field:

1. For the desired entity, click Contact, Websites, and Apps in the left sidebar.
2. Click on the Main Websites field
3. Make any necessary adjustments to the URL or add a new one.
4. Click Save.