You have the ability to remove services from entities directly from the platform. This article explains how to request licenses to be removed from entities and remove Feature Packs within the Yext platform. For more information on how to add services, see Add Services to Entities.
Select entities to remove services from
- Click Content in the navigation bar and click Entities.
- Select the checkboxes next to the entities you want to remove licenses from.
- Click on the More Actions button and select Remove Services.
This process differs depending on the type of services you are removing. Follow the steps below accordingly.
Request to remove licenses
- Select Subscriptions and click Continue.
- Select the correct options to provide additional information for your request to unassign a license.
- If you select the option to Select specific licenses to remove, select the checkboxes next to the licenses you would like to remove.
- If applicable, enter any additional comments into the text box.
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Select when you would like to remove services. You can select either Now or At a later date.
- If you select At a later date, specify the date on which the services should be removed. Services will be removed between 12:00 - 2:00 AM ET on the selected date.
- Note: Listings licenses will be removed seven days after the selected date to help prevent accidental license removals. If you would like your licenses removed sooner, reach out to Yext Support.
- Click Continue.
- Review the request and if applicable, enter any additional comments into the text box.
- Click Submit to submit your request. This brings you to a confirmation screen.
- Note: Requests to remove licenses for more than 15 entities at a time are usually completed in one to three business days. Your Client Success Manager will reach out once this request has been fulfilled.
To view your scheduled license updates after requesting, click the Account Details icon in the lower left of the navigation. Select Account Settings and click Scheduled License Updates.
Remove feature packs
- Select Feature Packs and click Continue.
- Select Remove Feature Packs to remove an entire Feature Pack or Remove Features from Existing Feature Packs to turn off certain features.
- Click Continue.
- Select the Feature Packs you would like to remove or features you wish to turn off click and Continue.
- Review the removals and click Process Changes. This brings you to a confirmation screen.
- Click Return to Content.
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