At Yext there are a variety of ways to get support. Our Support team’s role is to assist with your team’s success using the Yext platform and we offer multiple tiers of support depending on the level of support you’d like. This article will provide an overview of the Managed Review Response service. For an overview of the full White Glove Services offering, see the White Glove Services Overview. For an overview of Basic and Premier Support, see the Support Overview article.
As part of the Managed Review Response Service offering, members of the White Glove Services team will triage and respond to reviews on your behalf through the Yext platform. Our team will become an extension of yours by getting complete alignment on your review response goals and brand voice – so you can provide your customers with great on-brand experiences. We will work with you to develop a comprehensive review management strategy. Responses will be crafted, and reviews will be escalated to your team as needed, all based on the guidelines you provide for your brand and our expertise in this space.
Responses will be escalated or responded to within two business days of receiving the review, and responses will be prioritized according to our best practice guidelines. For more details, see the Review Response Best Practices article.
To get started setting up Managed Review Response, complete the scoping questions in the attached document and send it to your Client Success Manager.