At Yext there are a variety of ways to get support. Our Support team’s role is to assist with your team’s success using the Yext platform and we offer multiple tiers of support depending on the level of support you’d like. This article will provide an overview of the White Glove Services offering. For an overview of Basic and Premier Support, see the Support Overview article.
White Glove Services is purpose-built for clients who want Yext to help their franchisees, agents, advisors, or local managers get the most out of the platform. The White Glove Services team can work with your field users in a number of different ways:
The White Glove Services team will support your field users through phone, email, chat, and self-serve help center. End users will get help with questions around platform functionality, debugging and troubleshooting, Listings issues and questions, as well as general assistance with the Yext platform.
The White Glove Services team will conduct two half-hour scheduled training sessions with each field user, with an emphasis on maximizing platform value along with personalized advisory for digital presence optimization. We recommend scheduling an introductory training call at implementation, as well as an audit or optimization call after 6 months, or calls to review new products and functionality.
Yext will try to take action on the content within two business days upon receipt of the review. The White Glove Services team will also approve, reject, or escalate content based on guidelines you provide. For more information on Content Approvals, see Approve or reject requested edits.
The White Glove Services team will host one webinar a month for your field users. These webinars can include topics such as program overview and onboarding, how-to training, SEO strategy, optimization services, updates on new products and feature releases. In addition to hosting these webinars, Yext will also assist in sending emails to promote the sessions, and send necessary recaps. Yext Representatives will also travel to up to two conferences a year to staff booths, conduct platform demos, and host breakout sessions to assist in educating field users.
Managed Review Response
The White Glove Services team will also assist in Managed Review Response. For more details on the Managed Review Response service, see the Managed Review Response Overview article.
Support is available in English, Italian, German, Spanish, French, and Japanese.
To get started setting up White Glove Services, complete the attached checklist and send it to your Client Success Manager.