Suggestions can be assigned to individual users, and to whole user groups. If a user or user group is deleted from the platform, any pending Suggestions which were previously assigned to that user or user group will be automatically reassigned to the fallback assignee. This article explains how to set up a fallback assignee. For more information about adding user groups, see Create a User Group.
To assign a fallback assignee:
- Hover over Knowledge Graph in the top navigation bar and click on the Configuration sub-tab.
- Click Suggestions Settings in the sidebar.
- Click on the Fallback Assignee field.
- Select the user or user group you would like to set as the fallback assignee.
- Click Save.