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Create a Google Call History Report

Who does this article apply to?

  • Enterprise, Partner, and Small Business accounts.
  • Accounts in the United States, and Canada.

This article explains how to create a Google Call History Report. For more information about Google Call history, see Google Call History on Hitchhikers.

Note: In order to create a Google Call History report, this feature must be enabled in the platform. For more information, see Enable Google Call History.

To View Call History Analytics in Report Builder:

  1. Click Analytics in the navigation bar and click Report Builder.
  2. Click on the + Add New Report button.
  3. Click + Add Metric, hover over the Location Listings subcategory, and click Answered Calls or Missed Calls. Make sure to remove any additional metrics. 
  4. Click + Add Dimension, hover over the Time subcategory, and click Month, Day of Week, or Hours. Make sure to remove any additional dimensions.
    • Note: The Answered Calls metric is only compatible with the Month dimension
  5. Select your desired Time Range. Otherwise, it will default to the last 14 days.
  6. (Optional) Click Add Filter to apply a Filter.
  7. Click Apply Changes.
  8. (Optional) To save this report, click Save Report.

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