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Link or Relink Your Facebook Account

Who does this article apply to?

  • Enterprise, Partner, and Small Business accounts.
  • Accounts in all regions.

Linking your Facebook account with Yext allows you to manage Facebook listings, reviews, and social posts in Yext.

Note: If you are linking to an existing Facebook page, you need to verify your Facebook account before it can be linked with Yext. Visit Facebook's Identity Confirmation page and follow the instructions to verify your account. You will also need to turn on two-factor authentication and Location Services. For full instructions, see Facebook's How do I get authorized to publish on my Page? article.

Link Your Facebook Account

  1. Click on the Account Details icon (account_details_icon.png) in the bottom left corner of the navigation bar and click Account Settings.
  2. Click Linked Accounts.
  3. Click on the Link Account button for Facebook. A dialog box appears.
  4. Enter your Facebook login credentials. Note that you must log into the account that manages the Facebook Page.
    • Resellers: You can prompt your clients to complete this task on their own by using the Content Capture tool.
  5. Click Continue as [Your Name].
    • All permissions must be enabled for all of your locations in order to successfully sync to your account.
    • Yext can only link to business pages and will not have access to any pages that are not synced in the Yext platform. Linking your Facebook account will not affect your personal Facebook page in any way.
    • If you would like to create Instagram social posts with Yext, Instagram permissions will need to be enabled. For more information about posting on Instagram, see Instagram Posting.
  6. Click Select a location in the Assign to field, and select the location you'd like to assign the Facebook account to. Then click Link this account.

Once the account is linked, finish the setup flow for the specific entity:

  1. Click Listings in the navigation bar and click Publishers
  2. Click on Facebook in the list of publishers.
  3. Click Set up to the right of the Facebook listing for the desired location.
  4. Select the Page for the intended location, or select the option to create a new Page. Then click Continue.
  5. Add a profile photo and cover photo. Both are required for certain categories in order for Yext to sync the business information to Facebook.
  6. Click Complete.

Relink Your Facebook Account

Facebook accounts may become disconnected in certain cases, such as if there is a change to your Facebook login credentials. This article explains how to relink your Facebook account to Yext.

To do this, you'll remove the existing connection with Facebook and then reauthenticate your Facebook account. You'll also refresh any Facebook listings to ensure that they continue syncing to Facebook.

 

Step 1: Unlink and Relink

  1. Click on the Account Details icon (account_details_icon.png) in the bottom left corner of the navigation bar and select Account Settings.
  2. Click the Linked Accounts tile.
  3. Locate the Facebook section and click Unlink Account next to the affected Facebook account. In the modal that appears, click Unlink Account to confirm your action.
  4. Now that the account is unlinked, click Link another account link or Link Account.

  5. When the Facebook login modal appears, enter your Facebook credentials, but do not click Continue. Instead, click Edit Access.



     

  6. Ensure that all pages are selected for each section of the Facebook permissions. To do this,  click Deselect All and then Select All for each section of permissions.
  7. Scroll through the list to make sure all permissions are toggled on for all pages.

  8. When all permissions are granted, click on the x icon in the top right corner of the pop-up to close it out.



     

  9. Click Continue as [Name] to finish relinking the account.
  10. Reassign the Facebook account to the location or set of locations it corresponds to in Yext. To do this, click Select a location in the Assign to field, and select the location you'd like to assign the Facebook account to. Then click Link this account.

Step 2: Refresh Facebook Listings

Once the account is relinked, you will need to reprocess any Facebook listings connected to the account to ensure they continue syncing properly.

  1. Click Listings in the navigation bar and click Publishers.
  2. Click Facebook in the list of publishers.
  3. Review each location associated with the relinked Facebook account. You will need to click Opt Out and Opt In for each location that needs to be reprocessed.
    • If you don’t see Opt Out, click on the dropdown next to the desired location and click Opt Out. For more information about reprocessing a listing, see How to Reinitiate the Match Process.

Once your Facebook account is relinked with Yext, we recommend monitoring the status of your relinked Facebook listings. For more information about the status of a listing, see Listing Statuses.