Interact with Knowledge Assistant – Yext Help

After setting up Knowledge Assistant, you can start your first conversation!

You can interact with Knowledge Assistant via SMS (text message) or Facebook Messenger. Both methods have the same capabilities, but if you're located outside the United States or Canada and you are sending photos to Knowledge Assistant, we recommend using Facebook Messenger for best results.

This article explains how to start a conversation with Knowledge Assistant via Facebook Messenger and text message, and all the available interactions you can have with Knowledge Assistant. If you haven't set up Knowledge Assistant yet, see Set Up Knowledge Assistant to get started.

Start a conversation via Facebook Messenger

Open the Facebook Messenger app and tap the pen icon in the upper right to start a new message.
In the To field, start typing "Knowledge Assistant", and select Knowledge Assistant as an option when it appears.
Enter any greeting or command to start a conversation. See the full list of commands below.

Start a conversation via text message

Send a text message to the phone number that you received your verification code from when you set up Knowledge Assistant. (We recommend saving this as a contact for easier access!)
You can start with any greeting or command. See the full list of commands below.

Supported interactions with Knowledge Assistant

Below are all of the interactions you can have with Knowledge Assistant.

You can see available interactions from within Knowledge Assistant by asking it, "what can you do?"

For more details on how to use different actions with Knowledge Assistant, follow the articles linked in the table.

Action	Description	Example Commands
View and Update Entities	Manage your business data by viewing or modifying content on entities	“Update my hours” “Add a photo to (entity ID)” “Show me the Featured Message for (entity ID)”
Manage Reviews and Q&A	View and respond to incoming reviews and questions	“How many reviews do I have this month?” “Show me my questions that need an answer”
Get Analytics	See analytics data for your locations	“How many profile views do I have for (entity ID)?” “Show me my website clicks for this month”
Log in to Yext	Note: By default, this will bring you to yext.com/signin. Resellers may replace this with a branded login page. See Add your Branding to Knowledge Assistant.	“Log in” “Sign in” “Link account”
Get Help in Yext	Note: By default, this will direct you to support@yext.com. Resellers may replace this with a branded support contact. See Add your Branding to Knowledge Assistant.	“Help”
End a Conversation	Note: Conversations can also be ended by simply not responding — they will automatically end after six hours of inactivity.	“Cancel” “Nevermind”
Unsubscribe from All Knowledge Assistant Messages	Note: “Stop” will opt you out of all incoming notifications from Knowledge Assistant. You will still be able to message Knowledge Assistant, but you will not receive any notifications or Knowledge Nudges you may be assigned to. If you do this accidentally, see Set your allowed interactions to resubscribe.	“Stop”
See All Interactions	Get available actions from Knowledge Assistant	“What can you do?”