This article explains how to use Knowledge Assistant to view and update information on entities.
If you haven't set up Knowledge Assistant yet, see Set Up Knowledge Assistant. For an overview of all the interactions you can have with Knowledge Assistant, see Interact with Knowledge Assistant.
Start a conversation with Knowledge Assistant
To view or update entities with Knowledge Assistant:
- Send a message to Knowledge Assistant via Facebook Messenger or SMS.
- Tell Knowledge Assistant what you'd like to do (for example, "Add a photo"). See the bottom of this article for a full list of what you can do with entities.
- Knowledge Assistant will display the entities you have access to edit. You can then choose your desired entity from the list it displays.
- Choose which field you'd like to update, and continue responding to the prompts provided.
Note: You can skip these steps by specifying the entity ID and/or fields you'd like to update in your first message. For example, instead of "add photo," you can say something like, "update the Business Logo for entity 123."
- Before applying your update, Knowledge Assistant will ask you to reply "YES" to confirm.
- After confirming, your update will be applied to the entity.
What you can do with entities in Knowledge Assistant
Below are all the available interactions for managing entities with Knowledge Assistant:
| Action | Available Fields | Commands |
| View and update fields |
Any other built-in or custom fields of the following types:
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| Add photos |
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