Manage Reviews and Q&A with Knowledge Assistant – Yext Help

This article explains how to use Knowledge Assistant to view and take action on your reviews and Q&A.

If you haven't set up Knowledge Assistant yet, see Set Up Knowledge Assistant.

For an overview of all the interactions you can have with Knowledge Assistant, see Interact with Knowledge Assistant.

Start a conversation with Knowledge Assistant

To view or take action on your reviews and Q&A with Knowledge Assistant:

Send a message to Knowledge Assistant via Facebook Messenger or SMS.
Tell Knowledge Assistant what you'd like to do (for example, "Show my reviews"). See the bottom of this article for a full list of what you can do with reviews and Q&A.
Continue to follow the prompts to choose which reviews or questions you'd like to see or take action on.
You can take multiple actions on reviews in a single conversation. For example, after seeing your reviews, you can ask, "how many reviews do I have?"

What you can do with reviews and Q&A in Knowledge Assistant

Knowledge Assistant will show you all reviews that come into Yext. However, if you are responding to reviews with Knowledge Assistant, this is only supported for first-party reviews.

Knowledge Assistant allows you to view and respond to both first-party and Google Q&A.

Below are all the available interactions for managing reviews and questions with Knowledge Assistant:

Action	Description	Commands
See reviews and questions	See reviews and questions for: all entities that you have access to view in Yext a specific entity a specific timeframe	“Show my reviews/questions” “Show my reviews/questions for (entity ID)” “Show my new reviews/questions”
Ask about review and Q&A performance	Learn about: how many reviews or questions you have for a certain timeframe which reviews or questions have not been responded to	“How many reviews/questions do I have this month?” “Show me reviews/questions that need a response for (entity ID)”
Respond to reviews and questions	Respond to new first-party reviews and questions Take this action after viewing a specific review or question.	“Respond”