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Get Analytics with Knowledge Assistant

Who does this article apply to?

  • Enterprise, Partner, and Small Business accounts.
  • Accounts in all regions.

This article explains how to use Knowledge Assistant to get analytics on your entities.

If you haven't set up Knowledge Assistant yet, see Set Up Knowledge Assistant.

For an overview of all the interactions you can have with Knowledge Assistant, see Interact with Knowledge Assistant.

Start a conversation with Knowledge Assistant

  1. Send a message to Knowledge Assistant via Facebook Messenger or SMS.
  2. Tell Knowledge Assistant what you'd like to do (for example, "How am I doing?"). See the bottom of this article for a full list of what you can do with analytics.

    analytics-example.png
  3. Choose the metrics you'd like to view from the list provided. Knowledge Assistant will only provide analytics for entities that you have access to view in Yext.

What you can do with analytics in Knowledge Assistant

Below are all the available interactions for analytics with Knowledge Assistant:

Action Description Commands
Get an overview of analytics

Get a suggested list of analytics to view:

  • Entity profile views
  • Website clicks
  • Phone call clicks
  • Driving direction clicks
  • “How am I doing?”
Ask for specific analytics

 

Types of analytics:

  • Listings
  • Reviews

Specific metrics:

  • Impressions
  • Clicks
  • Views

Specify metrics by:

  • Entity ID
  • Timeframe

 
  • “What is my average review rating for (entity ID)?”

  • “How many impressions did I get in March?”

  • “How many views did I get last month for (entity ID)?”

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