There are several email templates that can be used when generating reviews from the Yext platform. You can also leverage App Directory partners like TripAdvisor or SendGrid to generate review invitations. When leveraging an App Directory partner, instead of Yext sending an email to generate a review, we will pass the contact information to that App Partner so an email will be sent directly from them. This article covers how to create a distribution, which allows you to specify the percentage of invites you want to send with each template or destination method.
To create a review distribution:
- Click Reviews in the navigation bar and click Generation.
- Click Templates.
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Click on the View Distributions link.
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Click + Create a New Distribution. A dialog box appears.
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Enter a name for the distribution and click Add Distribution.
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Click on the new distribution in the sidebar.
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Click on the Edit Distribution button in the bottom-right corner.
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Add or remove email template options:
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To add more template options:
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Click + Add Destination. A dialog box appears.
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Click Select a Destination and select from the list that appears.
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Click Add.
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To remove an email template, click on the trash can icon to the left of it
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Adjust the sliders to determine which percentage of invitations should receive each type of email. You can also enter a numerical value in the text box to the right of each slider.
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When invitations are sent, they will be randomized between the selected destinations according to the percentages selected.
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Note: You can only save your distribution once the Total Percentage is 100%.
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Click Save.