Force Sync allows you to manually trigger a listing to sync with publishers, without making any data updates to the listing itself.
Note: Force Sync is limited to three forced syncs per publisher per day. This option is not available for publishers with a submission (one-way) integration to Yext. See all submission or one-way publishers on the Publisher Network.
Force Sync a Listing
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Navigate to Listings > All Listings in the navigation bar.
- Click the three-dot icon on the right side of a listing to open the More Actions menu. Select Force Sync.
- When the force sync is triggered, Yext will re-send the listing data to the publisher.
Manually Opt-Out and Opt-In a Listing
If a force sync is not successful, you can also manually opt-out a listing from the publisher and opt it back in to reset the connection.
Some important things to note about this option:
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Publishers have different time limits for how soon a listing can be opted back in after opting out.
- For larger publishers like Facebook and Google, you can opt back in after five minutes.
- For other publishers, you may need to stay opted out for 24 hours before opting back in.
- Once you have opted in, the listing may take up to 72 hours to sync.
To manually opt-out and opt-in a listing:
- Navigate to Listings > All Listings in the navigation bar.
- Filter to the desired listing.
- Click the three-dot icon on the right of the listing to open the More Actions menu and select Opt Out.
- In the modal that appears, click Opt out of this listing.
- There may be a time delay until you can opt the listing back in. To check, open the More Actions menu and see whether Opt-In is an available option.
- When available, click Opt-In. In the modal that appears, click Opt into this listing.
- Once you have opted in, the listing may take up to 72 hours to sync.