Submitting a Comment for Review

When submitting a comment for approval, a user with “Create with Approval” permissions will still create a comment within the comment inbox as mentioned in the comments inbox section here.

However, the “Send” button will say “Send for Approval". When the user clicks this, the comment within the thread of the post will have “Pending Approval” next to it. A Comment Approval task will also be created within the Tasks inbox.

Reviewing a Comment Approval Task

When you click into a Comment Approval Task, you will see the Task Details tab, where you can review the content of a post. There is a preview at the top where you can see what the post will look like. Below the post, there will be a preview of the comments and comment threads on the post. You will see the comment that has the open approval task highlighted with the option to approve or reject it.

The Workflow Details, Conversations, and Activity Log are similar to when you go through the post approvals flow. The only difference is that the workflow details page has different steps listed that are relevant to the comment approval process.

Approving or Rejecting a Comment

To approve or reject comments:

1. Click Inbox, then click My Tasks.
2. Select an Approve Comment task from the list.
3. Review the Task Details tab.
   • Under the preview, scroll below the post preview to review the comments thread. The highlighted comment is the comment that requires approval.
4. Select one of the action buttons at the bottom of the tab:
   • Approve
     • Click Approve to publish the content.
   • Reject
     • Click Reject to prevent the content from being published.
     • Fill out the Rejection Feedback and click Reject. Rejection feedback will be added as a comment in the Conversations tab.

Once a comment is approved or rejected, the task is marked as “Closed”. When you click on a completed post in the table, you will also see “Approved” or “Rejected” in the “Status Details” field at the top of the panel.

Approved Comments

Approved comments will automatically be posted on the publisher's site. The Pending Approval status next to the comment will no longer appear in either the task details tab or the comments inbox.

Rejected Comments

Rejected comments are given a “Rejected” status within the task details preview as well as in the comment inbox.

Note: Editing comments from the approvals page is not yet supported. Users will have to create a new comment and resubmit it if they want to apply any feedback.