Relate allows you to connect using cellular or VoIP, depending on your organization's configuration. If you have a choice to primarily use one over the other, here are some key differences, benefits, and considerations for each one. 

VoIP Calls

VoIP (Voice over Internet Protocol) allows you to use an internet connection (wifi, 5G, LTE) to make and receive phone calls on your computer or mobile device. Calls are not restricted by call minutes or long-distance. Because VoIP is not restricted based on cellular coverage, users can easily enable features like international calling, voicemail, and click-to-call from CRM. 

The main drawbacks to using VOIP include:

• Increase in data usage/costs when not using wifi.
• Reliability is only as good as your internet connection. Poor internet availability can lead to decreased call quality and dropped calls. 

Cellular Calls

Cellular calls rely on radio signals from cell towers. Calls can be made anywhere on your mobile device with strong cellular coverage. Unlimited calling and long-distance plans are becoming more common, allowing for wider coverage and flexibility.

The main drawbacks to using cellular include:

• Dropped calls due to a lack of cell tower infrastructure or radio frequency interference in an area.
• Coverage is still dependent on the carrier and plan, so costs, benefits, and quality can vary widely.
• Hidden caller IDs and bridge numbers can be an awkward experience for recipients.   

Before choosing to primarily use VoIP or cellular, consider the following:

• Are you traveling a lot or taking calls mostly from your office?
• Do you use your cell phone or desktop/laptop computer more?
• How is the cell signal/LTE coverage in your area? 

• How reliable is your internet? 

   

Related articles:

Switching a VoIP Call to Cellular

What is Hearsay Relate Voice Calling?

Answering Incoming Relate Calls on Your Computer (Inbound VOIP for Desktop)