WhatsApp Integration is in beta. Reach out to your Customer Success Manager if you'd like to get access!
WhatsApp requires business users to initiate new conversations with an approved WhatsApp Template. Learn more about WhatsApp’s messaging flow.
A WhatsApp Sender account type must be connected to enable WhatsApp messaging.
To initiate a new WhatsApp conversation in the Hearsay Mobile apps:
- Open the Hearsay Mobile app.
- In the bottom menu, tap Conversations.
- Tap the New Message icon.
- Select WhatsApp Message.
- Search for and select a contact that you’d like to message. You’ll be navigated to the WhatsApp conversation screen for that contact.
- In the message composer, tap Use a WhatsApp Template. A message template menu opens.
- Select a WhatsApp Template. The template will be pasted into the message composer.
- Tap the Send icon.
- After getting a reply, you can send free-form messages or use more templates.
NOTE: Sending attachments, images, or contact cards isn’t currently supported on the WhatsApp Integration.
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