The Delete User button allows admins to deactivate a user's account. This option for admins to delete/deactivate users must be enabled at the org level, otherwise user deactivations must be done by Yext. To enable this future or request Yext deactivate a user, contact Support or your Customer Success Manager.

Deactivating an account does the following: 

• Prevents the user from accessing Yext.
• Removes the user from any workspaces they are associated with.
• Severs the connection between Yext and the user's accounts accounts, meaning Yext will not crawl this user's social media accounts after the workspace is deactivated.
• If the user is the owner of a workspace, the workspace is also deactivated.

Note: If the deactivated workspace contains workspace members who are not associated with any other workspaces, their Yext accounts will be deactivated as well. Before deactivating a workspace owner, ensure the other workspace members are connected to a different workspace.

If you want to suspend the workspace without completely deactivating the user account, see Suspending or Canceling a Workspace.

 

If your organization has enabled this feature, follow the steps below to deactivate a user:

1. From the Administration view, click Organization > Users. Then select the user by clicking on their name.

2. Click Delete User to deactivate their account.