Voice-calls on Relate can now be recorded, if enabled by your organization. After voice-call recording has been switched on, an automated consent message plays when every call is answered. The recording begins if the call continues after the automated consent message has finished playing. When the call ends, Yext stores the recording as an mp3 file and initiates a time-stamped transcription process. After transcription, the mp3 and the transcript are sent to your organization’s compliance archive. The transcript is then processed by your organization’s lexicon check.

The automated consent message is provided by Yext and can’t be changed. Recorded calls are only accessible to IT or compliance admins.