The Share Consent Link is found within the Account Settings page of Relate. This link allows your customers to proactively opt in to text messaging with you. This feature generates a unique URL for your Hearsay Relate number, allowing clients to initiate the consent process without you having to manually send an initial opt-in request.
Locate Your Share Consent Link
You can find your unique link within the Hearsay Relate application:
- In the side menu, under Conversations, click Message & Call.
- Navigate to the Account Settings page.
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Locate the Share Consent Link section to copy your unique URL.
Recommended Best Practices
Because this link allows you to bypass the manual opt-in workflow, we recommend placing it in high-visibility areas where your customers interact with you digitally, such as your email signature or social media profiles.
The Customer Experience
When a customer clicks your Share Consent Link, they will be directed to a web form.
- The customer enters their First Name, Last Name, and Mobile Number.
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Once they submit the form, Hearsay Systems will automatically text them on your behalf.
- This automated message includes instructions on how the customer can opt out of texting in the future (e.g., reply STOP).
Once a customer completes the web form, they will appear immediately in your Conversations tab, and you will see a notification at the top of the conversation thread that reads: "Signed up to receive text messages via web form."
Because the customer has already consented, you can begin texting them immediately without sending any additional required compliance language.