Whether you have a new number from Hearsay, or you're using a landline number, you can make and receive phone calls from the Hearsay Mobile app.
Click on your desired section for more information.
Network-Provided Caller ID (CNAM)
Making Phone Calls
1. Open the Hearsay Mobile app on your phone and log in.
2. To make a call to an existing contact, tap Contacts at the bottom of the screen.
Begin typing your contact's name, then tap on their name to select it. This will open an individual contact page from where you can call or message them by tapping on the available options.
You can also tap Phone at the bottom of the screen and view your recent calls, missed calls, and voicemails. Tapping on any recent or missed calls will allow you to call that contact. Alternatively, tap the Dial Pad icon to the bottom right of the Phone screen, which will open a standard dialing screen. Type the number and begin calling. You can tap Create Business Contact to create a new contact after typing the phone number.
Despite using your mobile phone to make these calls, your contacts and recipients will only see your business or landline number when they receive your call.
Receiving Phone Calls
You can receive inbound calls on the Hearsay Mobile app only if you have a new Relate phone number. When someone calls you on your Relate phone number, then you can accept or decline the call by tapping the appropriate option.
If you are using a landline number associated with Relate, then all inbound calls will be directed to and received on your physical landline phone.
Enabling Caller ID
In iOS:
The Hearsay Mobile app needs to be approved in your phone’s settings. This requires iPhone users to manually enable the app's call directory extension by following these steps:
- Open the Settings app.
- Scroll down and select Phone.
- Select Call Blocking and Identification.
- Tap on the Hearsay Relate toggle to activate. If green, the setting is enabled.
In Android:
All Android device types are supported by default with no further action needed, with the exception of Samsung devices. This is due to a Samsung limitation that prevents their dialer from looking at other application contact directories.
Network-Provided Caller ID (CNAM)
Caller ID Name (CNAM) is part of the US telephone network that provides a database of caller information, such as name, business name, city, or state. If you don't have a contact saved to your caller ID, you might still see some basic information about the caller when your phone rings depending on your carrier and phone plan. To learn more about CNAM or to configure CNAM, see Getting Started with CNAM Caller ID in the Twilio documentation.
FAQs:
Q: I have Dan saved in my personal contacts as "Dan" and saved as "Dan from Realty" in my business contacts. If he calls me, what will I see?
A: There is an order of precedence that both iOS and Android operating systems use when making matches for Caller ID. The device Contact Directory always takes precedence and is the highest priority for any matches. In this case, you would see "Dan".
Q: I'm not receiving phone calls. How can I troubleshoot?
A: The first thing to check is your selection for Inbound Call Handling. Go to Message & Call -> Account Settings to find this.
If it is set to all office members, check if others are experiencing the same issue. If it’s set to a specific number, it is expected to not have calls ring the Hearsay Mobile app but the destination number instead.
If that doesn't work, follow these steps:
- Uninstall the Hearsay Mobile App
- Disconnect ALL previously connected devices under Settings > Device Settings in Hearsay web.
- Reinstall and login to the Hearsay Mobile app. This makes sure that the connection is refreshed and that the most recent app is installed.
- Test calls over WiFi and mobile data.
- Outbound - ensures all calling permissions are granted and voice is working
- Inbound
- Submit a support ticket with the Contact Us form in the Hearsay Mobile App Settings.