AI Conversation Summarizer

To help you or your delegates get caught up on conversations quickly, the Relate conversation summarizer uses an LLM to produce concise recaps of Relate conversations. The conversation summarizer must be enabled by an administrator at your organization.

Conversation summaries appear to the right of the conversation window in Relate. Summaries can show explicit action items, such as returning a phone call or sending out a reminder to a contact. The sentiment score rates the interaction from -3 (very negative) to +3 (very positive), helping you gauge customer satisfaction.

A new summary is generated in the background after at least three messages have been sent since the last summary. If a generation attempt fails, the last successful summary is preserved. You can rate a summary as positive, neutral, or negative, and negative ratings can include reasons such as a missed key point, an inaccuracy, or being too long. Rating the summarizer can help improve the quality of future summaries. 

Example conversation summary