Accessing the Help Center Support Portal and Submitting a Ticket

You need an account to submit a support request and track its progress. How you sign in depends on which Yext or Hearsay products you use. 

If you have a Yext account, use Yext single sign-on (SSO).

If you have a Hearsay account only, create or sign in to your Yext Help Center account login with your email and password. 

If you’re an administrator and need to view requests from others in your organization, submit a ticket in your portal asking for expanded access and our team will help.

Sign in with Yext SSO

If you already use Yext products, you can sign into the Help Center with your Yext account. You don’t need to create a separate account. 

1. Go to the Help Center and click Sign In in the top right corner. 
2. Click to Continue with your Yext account.
3. Enter your Yext credentials when prompted. If you’re already signed into Yext in your browser, you might be signed in automatically.

If you have trouble signing in with SSO, you can still submit a ticket from the Submit a request page by clicking Don’t have an account?

Sign in to an existing Help Center account

If you are a Hearsay only user or a user who does not have Yext product access, sign in the following way:

1. Go to the Help Center and click Sign In in the top right corner.
2. Enter your email address and password.
3. Click Sign In.

Create a Yext Help Center account

If you are a Hearsay only user and need to create a Yext Help Center account, do the following:

1. Go to the Help Center and click Sign In in the top right corner.
2. On the sign-in page, click Sign up.
3. Enter your name and the email address you want to use to contact support. 
4. click Sign Up.
5. Check your inbox for an email from us, then follow the link to set your password.

After your password is set, you can sign in and submit a request.

Submit a ticket

1. After signing in, click Submit a request in the upper right of any page in the Help Center.
2. For the request type, click Support Request.
3. Fill out the request form. Be as thorough as possible. The more information you provide to us, the more easily and quickly we can identify and resolve your issue. 
4. Click Submit.

You’ll receive email updates about your request. You can also view your request in the Help Center at any time by clicking on your profile icon > Requests.

Note: Submit all new requests through the Help Center rather than replying to older or saved email addresses, which may no longer be monitored.