Ratings and reviews impact how search engines and customers make decisions about businesses everyday. Yext Reviews allows you to monitor and respond to reviews across the Yext Knowledge Network, so you can continue the conversation and uncover new opportunities to improve your operations and win more business. Yext Reviews also helps you generate authentic, first-party reviews directly from your customers, which can help you stand out in today's new search experiences.
Types of Reviews
- First-Party Reviews - The reviews about your entities on your local pages.
- Third-Party Reviews - The reviews about your entities on your listings.
Why use Yext Reviews:
- Review Monitoring leverages Yext’s direct integrations with sites across the Yext Knowledge Network to pull all your reviews, from every entity, into a single dashboard so you can stay informed at scale.
- Get alerted the moment Yext detects a new review. Set up notifications to come in as you get reviews, or on a cadence that works with your schedule.
- Easily respond to reviews directly from Yext, or click out to the page where a review lives to address negative feedback and acknowledge happy customers.
- Ask your customers to leave you reviews. With Yext Review Generation, it is very easy to send requests, and collect first-party reviews, which can be added to your website to help drive more business.
How to use Yext reviews:
- Monitor and respond to reviews:
- Hover over Reviews in the top navigation bar and click on the Monitoring or Response sub-tab.
- Click Respond for the desired review. To learn more, see Respond to Reviews.
- Set Up Review Email Notifications:
- Hover over your name in the top right corner, and click Account Settings.
- Click Notifications, and click Create New Notification. To learn more, see Create Reviews email notifications.
- Generate First Party Reviews:
How to get Yext Reviews:
The entire Yext Reviews product is available as part of the Ultimate subscription.
- Partner: You can subscribe entities to Ultimate directly from your account as long as it is included in your agreement. To add Ultimate, or other Yext Reviews features to your agreement, contact your Client Success Manager.
- Small Business and Enterprise Customers: To upgrade to Ultimate, or gain access to certain Yext Reviews features, contact your Client Success Manager or Yext Support.