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Reviews Overview

Who does this article apply to?

  • Enterprise, Partner, and Small Business accounts.
  • Accounts in all regions.

Ratings and reviews impact how search engines and customers make decisions about businesses every day. Yext Reviews allows you to monitor and respond to reviews across the Yext Publisher Network, so you can continue the conversation and uncover new opportunities to improve your operations and win more business. Yext Reviews also helps you generate authentic reviews directly from your customers, which can help you stand out in today's new search experiences. For more information about Reviews, see the Reviews track on Hitchhikers. 

Types of Reviews

  • First-Party Reviews - The reviews about your entities on your local pages.
  • Third-Party Reviews - The reviews about your entities on your listings.

 

Why Use Yext Reviews:

  • Review Monitoring leverages Yext’s direct integrations with sites across the Yext Publisher Network to pull all your reviews, from every entity, into a single dashboard so you can stay informed at scale.
  • Get alerted the moment Yext detects a new review. Set up notifications to come in as you get reviews, or on a cadence that works with your schedule.
  • Easily respond to reviews directly from Yext, or click out to the page where a review lives to address negative feedback and acknowledge happy customers.
  • Ask your customers to leave you reviews. With Yext Review Generation, it is very easy to send requests, and collect reviews, which can be added to your website to help drive more business.

 

How to Use Yext reviews:

Monitor and Respond to Reviews:

  1. Click Reviews in the navigation bar and click Monitoring or Response.
  2. Click Respond for the desired review. To learn more, see Respond to Reviews.

Set Up Review Notifications:

  1. Click on the Account Details icon (account_details_icon.png) in the bottom left corner of the navigation bar and click Account Settings.
  2. Click Notifications, and click Create New Notification. To learn more, see Create Reviews Notifications. 

Generate Reviews:

  1. Click Reviews in the navigation bar and click Generation.
  2. Click Send Invitations. To learn more, see Send a Single Review Invite, or Send Multiple Review Invites.

 

How to Get Yext Reviews:

Yext Reviews are split into three separate packages:

  • The Review Monitoring package allows you to monitor third-party reviews across the Yext Publisher Network.
  • The Review Response package allows you to respond to reviews in Yext and includes advanced features such as Intelligent Review Response, Sentiment Analysis, and Review Response Approvals.
  • The Review Generation package allows you to generate reviews using Yext, to collect feedback directly from clients.

How to enable reviews in your account:

  • If you purchased a reviews package, you can subscribe your entities to a reviews feature directly from your account. If you would like to purchase a reviews package, contact your Client Success Manager or Yext Support.

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