Make sure the address in Yext matches exactly what you have on your Facebook page.

Edit the Address field:

1. For the desired entity, click on the Address field.
2. Ensure that all fields are complete and accurate, especially the Postal Code or ZIP, and make any necessary adjustments.
3. Click Save.

Adjust the Map Marker:

1. Click on the Map Marker field.
2. Click and drag the Display marker to the correct location.
3. Click Save & Close.

For more information, see How to Pin Your Entity on the Map.

Complete the Address field:

1. For the desired entity, click on the Address field.
2. Fill out each field completely and accurately, and make sure the correct information is added to the correct fields.
3. Click Save.

Make sure the address in Yext matches exactly what you have on your Facebook page.

To fix this, you can update the city listed on all of your listings, or just update the city on Facebook. Proceed to the following section accordingly:

Update the City field:

1. For the desired entity, click on the Address field.
2. Ensure the City field is correct and accurate or make any necessary adjustments and click Save.

Update the city listed on Facebook:

1. Search on Facebook for a nearby location and see what city is listed. This will inform you of the accepted city in your area.
2. For the desired entity, click on the Facebook Fields field in the left sidebar.
3. Click on the Facebook City Override field.
4. Enter the city in the text box.
5. Click Save.

A valid Parent Page ID is required to create new pages using this Facebook account.

To fix this, you can add a Parent Page ID to the entity, or link to a new Facebook Account. Proceed to the following section accordingly:

Add a Parent Page ID:

1. For the desired entity, click on the Facebook Parent Page ID field in the Internal Use Only section.
2. Add the Parent Page ID to match the Parent Page ID on Facebook.
3. Click Save.

Link to a new Facebook account:

1. Click on the Account Details icon () in the bottom left corner of the navigation bar and click Account Settings.
2. Click Linked Accounts.
3. Click Link Account or + Link another account next to Facebook and follow the prompts. For more information see, How to Link Facebook.

The Facebook Page is linked to another brand page.

Update the Parent Page ID:

1. For the desired entity, click on the Facebook Parent Page ID field in the Internal Use Only section.
2. Update the Parent Page ID to match the Parent Page ID on Facebook.
3. Click Save.

Contact Yext Support if you need additional assistance.

To fix this, you can remove the Facebook Parent Page ID to sync as a standalone page, or you can create a new page on Facebook directly and match to the new page. Proceed to the following section accordingly:

Remove the Facebook Parent Page ID:

1. For the desired entity, click Facebook Fields in the left sidebar.
2. Click on the Facebook Parent Page ID field.
3. Remove the page ID.
4. Click Save.
5. If your page already exists, allow 24 hours to sync.

Create a new Facebook Page:

1. Follow the steps for creating a new Facebook page in this Facebook Help Article on the Facebook Help Center.
2. Once the page is created, click Opt Out next to the desired listing.
   • Note: If you don’t see Opt Out, click on the downward arrow to the right of the listing and select Opt Out from the drop-down.
3. Click Opt In to go through the set up flow and match to the newly created page.
4. Allow 24 hours for the new page to sync.

For more information, see How to Reinitiate the Match Process. Otherwise, contact Yext Support.

Opt out and opt back in:

1. Click Opt Out next to the desired listing.
   • Note: If you don’t see Opt Out, click on the downward arrow to the right of the listing and select Opt Out from the drop-down.
2. Click Opt In to go through the set up flow and check to see if there is another page to match to.

For more information, see How to Reinitiate the Match Process. Otherwise, contact Yext Support.

1. For the desired entity, click Contact, Websites, and Apps in the left sidebar.
2. Click on the Emails field.
3. Make any necessary updates.
4. Click Save.

To fix this, you can update the email address listed on all of your listings, or choose not to publish an email address on Facebook. Proceed to the following section accordingly:

Update the email address:

1. For the desired entity, click Contact, Websites, and Apps in the left sidebar.
2. Click on the Emails field.
3. Make any necessary updates.
4. Click Save.

Turn off email address sync to Facebook:

1. See Manage Publisher Configurations for steps to turn off email address sync.

Review the content for the desired entity. Specifically the Websites field, as this is usually caused by an insecure website link.

Edit the Websites or Emails field:

1. For the desired entity, click Contact, Websites, and Apps in the left sidebar.
2. Click on the Main Websites or Emails field
3. Make any necessary adjustments to the URL or email address.
4. Click Save.

Opt out and opt back in:

1. Click Opt Out next to the desired listing.
   • Note: If you don’t see Opt Out, click on the downward arrow to the right of the listing and select Opt Out from the drop-down.
2. Click Opt In to go through the set up flow and check to see if there is another page to match to.

For more information, see How to Reinitiate the Match Process. Otherwise, contact Yext Support.

Link your Facebook account:

1. See How to link Facebook for steps to link to your account.

Once your account is linked, make sure the linked account has been assigned to the entity.

1. For the desired entity, click Internal Use Only in the left sidebar.
2. Click on the Linked Account field and confirm or adjust the account next to Facebook.
3. Click Save.

To gain Admin access to the page you will need to request access directly through Facebook. For more information see this Help Article in the Facebook Help Center. 

Once you have admin access:

1. Click on the Verify Linked Account button. A dialog box appears.
2. Select the Linked Account you wish to proceed under.
3. If you don’t see the correct Linked Account, click on the Link a Facebook account in the Linked Accounts section of Account Settings link to go through the steps to link the correct account with Yext.
4. Click Save to assign the linked account to the entity in question.
   

To link another Facebook account that has Admin access:

1. Click on the Account Details icon () in the bottom left corner of the navigation bar and click Account Settings.
2. Click Linked Accounts.
3. Click + Link another account and follow the prompts.

To link to a new page opt out and opt back in:

1. Click Opt Out next to the desired listing.
   • Note: If you don’t see Opt Out, click on the downward arrow to the right of the listing and select Opt Out from the drop-down.
2. Click Opt In to go through the set up flow and check to see if there is another page to match to.

For more information, see How to Reinitiate the Match Process.

Relink your Facebook account:

1. Click on the Account Details icon () in the bottom left corner of the navigation bar and click Account Settings.
2. Click Linked Accounts.
3. Click Link Account or + Link another account next to Facebook and follow the prompts.

This Facebook Page needs to be claimed by the linked account in order to sync.

You can resolve this issue by claiming this page directly on Facebook. If you are not able to claim the page, see this Help Article to request access to the page.

Otherwise, you can link to a page that has been claimed.

To link to a new page:

1. Click Opt Out next to the desired listing.
   • Note: If you don’t see Opt Out, click on the downward arrow to the right of the listing and select Opt Out from the drop-down.
2. Click Opt In to go through the set up flow and check to see if there is another claimed page to match to.

For more information, see How to Reinitiate the Match Process.

1. For the desired entity, click on the Name field.
2. Make any necessary adjustments.*
3. Click Save.

A valid phone number is required before we can sync your listing.

We are unable to sync the Facebook photos for this page at this time. As a result, we have excluded sending your Facebook photos, but all other data is syncing correctly.

1. For the desired entity, click Media in the left sidebar.
2. Click on the Photo Gallery field.
3. Click the trashcan icon next to any photo that doesn’t meet Facebook’s photo guidelines.
4. (Optional) Click + Add photos to add any additional photos.

1. For the desired entity, click Facebook Fields in the left sidebar.
2. Hover your mouse over the picture in the Facebook Profile Picture field and click Change Profile Picture.
3. Click Upload new picture to add a photo that meets the requirements.

A profile picture is required to create this page on Facebook.

1. For the desired entity, click Facebook Fields in the left sidebar.
2. Click on the Facebook Profile Picture field and upload a photo.
3. Click Save.

Update the Facebook Cover Photo:

1. For the desired entity, click Facebook Fields in the left sidebar.
2. Hover your mouse over the picture in the Facebook Cover field and click Change Cover.
3. Click Upload new photo to add a photo to meet the requirements.

For more information about Facebook photo dimensions, see this Help Article in the Facebook Help Center.

Your cover photo could not be added to your Facebook Page because it does not meet their requirements.

Add a Facebook Cover Photo:

1. For the desired entity, click Facebook Fields in the left sidebar.
2. Click on the Facebook Cover Photo field and upload a photo.
3. Click Save.

Resync the information to Facebook:

1. See Force Sync Listing Information for steps to refresh the cover photo.

Add a Facebook Cover Photo and Facebook Profile Photo:

1. For the desired entity, click Facebook Fields in the left sidebar.
2. Hover your mouse over the field and click Add Cover or Add Profile picture.
3. Click Upload new photo or Upload new picture to add a photo.

There are two options to resolve this issue, please proceed to the correct option accordingly.

• Update the Facebook Store ID to the ID of the page we are linking to:

1. For the desired entity, click Internal Use Only in the left sidebar.
2. Click the Facebook Store ID field and enter the correct ID for the page we are linked to.
3. Click Save.

The Facebook Store ID is invalid. Facebook Store IDs can only contain digits (0-9) and have a max count of 9 digits.

The Facebook Store ID must be a number greater than or equal to 1.

We were unable to sync your Facebook Page username as it is of an invalid format. Page usernames must be more than 5 characters long and can only contain alphanumeric characters and periods. All other data is syncing correctly.

Update the Facebook Username field:

1. For the desired entity, click Facebook Fields in the left sidebar.
2. Click on the Facebook Username.
3. Update the username to meet the requirements.
4. Click Save.

The publisher has indicated the website URL is invalid. All other data is syncing correctly.

Edit the Websites field:

1. For the desired entity, click Contact, Websites, and Apps in the left sidebar.
2. Click on the Main Websites field
3. Make any necessary adjustments to the URL or add a new one.
4. Click Save.