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Implement Q&A Component

Who does this article apply to?

  • Enterprise, Partner, and Small Business accounts.
  • Accounts in all regions.
Due to the deprecation of the Google Q&A API, Yext is also deprecating the first-party Q&A functionality available through the Search Hitchhikers Theme.

Starting November 3, 2025, new questions submitted through this Search component will not be pulled into the Yext platform, and questions previously pulled in cannot be answered within the platform. The Q&A page will transition to a read-only state.

We strongly recommend you remove Q&A from all search results pages where it is used. Reverse the instructions below.

To implement the Q&A component, the setup process is as follows:

  1. Enable the Organization Entity Type. See Enable Entity Types.
  2. Add an Organization entity. See Add a Single Entity.
    1. The entity name field is included in the email and in the UI when the brand responds to questions. If your brand name is Yext, your entity name could be something like “Yext Organization”.
  3. If there are multiple Organizations, repeat step 2.
  4. Add Services to your Organization entity. You will want to add Feature Packs, which include First Party Q&A.
  5. Click Pages in the navigation bar and select your desired site.
  6. Open the Code Editor.
  7. Update the pages > [pageName].html.hbs file to include the markup and script for QASubmission component. These are likely commented out.
{{> templates/vertical-standard/script/qasubmission}}
{{> templates/vertical-standard/markup/qasubmission}}
  1. Update the config > [pageName].json file to include the QASubmission object in ComponentSettings.
    1. you are required to specify the entity ID of your Org entity you want to use on that page, e.g., “org-1”. You can optionally modify more settings by including in the same object, like the privacy policy URL. You can find the full list of settings in the Question & Answer reference doc.
"QASubmission": {
"entityId": "org-1",
"privacyPolicyUrl": "www.yext.com/privacypolicy"
},
  1. Commit your code, monitor the build for errors, and publish your page.
  2. QA your Q&A component
    1. Submit a question.
    2. Click Reviews in the navigation bar and click Q&A to make sure the questions were correctly submitted.