In order to use Review Response Approvals, you will need to have users in your Yext account set up to have the permissions to be a Suggester and Approver.

All that’s required is:

1. One user with the ‘Review Response with Approval’ permission to submit a response.
2. One user with the ‘Approve review responses’ permission to approve the response.

Note: Both of these users will need permission to view reviews for the relevant locations.

Review Response Approvers

The following built-in roles give users the ability to approve review responses: 

• Account Manager
• Full Control

You can also create custom roles so users can approve review responses. They must have the following two permissions:

• Reviews > Review Response > Review Response
  • Approve Responses
• Reviews > Review Monitoring > Entity Reviews
  • View

Requires Approval to Create Review Responses

The following built-in role has permission that provides access to suggest review responses, but all responses must go through approval before being published: 

• Customer Care Requester
  • Note that the Customer Care Requester role can respond to reviews using Assets, so their responses will not require approval if an asset is used.

You can also create custom roles with the following permissions:

• Review > Review Response > Review Response
  • With Approval
  • Use Asset (optional)
    • This permission allows you to designate whether users can submit review responses using assets without approval. However, responses without an asset will still require approval to be published. 
    • If you don’t necessarily want users to have to approve each review response, you can allow certain users to only respond to reviews using pre-approved assets. That way, since they are using pre-approved content, you can trust the quality of the response. You can also limit users to responding with assets and still require approval for each response.
• Reviews > Review Monitoring > Entity Reviews
  • View