Flag First-Party Reviews – Yext Help

You have the ability to flag first-party reviews that are unrelated to the entity or contain inappropriate content or spam. Once a review is flagged, it will be immediately unpublished and submitted for review. A task will be created for an admin of your account to review the request, and once the request is complete, the review will either be reinstated to its pre-flagged status (Live or Quarantined) or be removed. Removed reviews will not be published in Review Widgets or returned in Streams API Endpoints. This article covers how to flag first-party reviews, and provides additional guidelines for flagging reviews.

To flag a first-party review:

Click Reviews in the navigation bar and click Monitoring.
Locate the review you want to flag. For guidelines on which reviews to flag, see below.
Click on the drop-down button next to View or Respond, and select Flag for Removal.
- If you don’t see the Flag for Removal option, you may have selected a third-party review from a publisher instead of a first-party review generated through Yext, or you may not have permission to flag reviews.
- If you see the Flag for Removal button but it’s grayed out, this means the review has already been flagged or removed.
Select the reason you are flagging the review, and click Flag Review.
- Note: All flagged reviews will be marked as Flagged in the Review Details pop-up window.

Guidelines for flagging reviews

Review contains inappropriate, hateful, or violent content.
- Profanity
- Sexual connotations
- Hate speech
- Negative remarks about an employee of the business
Review contains advertising or spam.
- Bulk messaging
- Harmful links
- Content promoting another business
Review is not related to the entity.
- Content that is about a different entity
- Content not related to the business
Review for a Healthcare entity type that contains personally identifiable information (PII) that could potentially identify an individual.
- Name
- Phone Number
- Health Record
- Social Security Number