You may have the ability to remove first-party reviews that are unrelated to the entity or contain inappropriate content or spam.

Note: You must have the “View Entity Reviews” and “Remove First Party Reviews” user permissions to remove first-party reviews.

If you don’t have the necessary permissions, you can still flag first-party reviews for a member of the Yext team to remove the review. See Flag First-Party Reviews.

To remove a first-party review:

1. Click Reviews in the navigation bar and click Monitoring.
2. Locate the review you want to remove. For guidelines on which reviews to remove, see below. 
   1. To view only first-party reviews, filter for “Sites” is any of “First Party” or “External First Party”.
3. Click on the drop-down button next to Respond, and select Remove.
   1. If you don’t see the Remove option, you may have selected a third-party review from a publisher instead of a first-party review generated through Yext, or you may not have permission to flag reviews. 
4. Select the reason you are removing the review, and click Remove Review.
5. The status of the review will now change to Removed.

To un-remove a first-party review:

1. Click Reviews in the navigation bar and click Monitoring.
2. Locate the review you want to un-remove. For guidelines on which reviews to remove, see below. 
   1. To view only removed reviews, filter for “Status” is “Removed”.
3. Click on the drop-down button next to View, and select Change Status to Live.
   1. If you don’t see the Change Status to Live option, you may not have permission to remove and un-remove reviews. 
4. The status of the review will now change to Live.

Guidelines for flagging reviews

• Review contains inappropriate, hateful, or violent content.
  • Profanity
  • Sexual connotations
  • Hate speech
  • Negative remarks about an employee of the business
• Review contains advertising or spam.
  • Bulk messaging
  • Harmful links
  • Content promoting another business
• Review is not related to the entity.
  • Content that is about a different entity
  • Content not related to the business
• Review for a Healthcare entity type that contains personally identifiable information (PII) that could potentially identify an individual.
  • Name
  • Phone Number
  • Health Record
  • Social Security Number