Monitoring Booking.com reviews allows hotels to understand how guests perceive their services, facilities, and amenities. By paying attention to reviews, hotels can identify areas for improvement and make changes to enhance the guest experience. This article explains how to link your Booking.com account with Yext and how to manage your Booking.com reviews. For more information about our integration with Booking.com, see Manage Booking.com Reviews on Hitchhikers.

In order to manage Booking.com reviews, you must have the following:

• A Booking.com Extranet Account
• Active listings on Booking.com
• For Review Monitoring: Hotel and Location Entities with an active Review Monitoring subscription
• For Review Response: Hotel and Location Entities with an active Review Response subscription

Step 1: Grant Yext Access to Your Booking.com Properties

1. Click this link and log in to your Booking.com Extranet account:
   • Note: To learn more about setting up an Extranet account, see the Understanding the Booking.com Extranet help article.

2. Once you are signed in, confirm Yext as the provider.

3. Select all of the properties you would like to manage reviews through Yext with.
   

4. Click Apply change.
   

5. Once complete, Yext will have sufficient access to manage reviews for the properties you selected.
   

Step 2: Retrieve Property IDs from Booking.com

1. Navigate to your Extranet homepage.
   
2. Next to your list of properties, select Download.
   
3. Copy the list of IDs in Column A from the downloaded file. These are known as your Booking.com Property IDs.
   

Step 3: Add Property IDs to the Yext Knowledge Graph

1. Click Knowledge Graph in the navigation bar and click on Entities.
   
2. Click on the hotel or location entity you would like to edit.
   
   • To add your Booking.com Property IDs in bulk, you can use the attached template below. For more information on uploading files to the Yext Knowledge Graph, see Add and Edit Entities Through Spreadsheet Upload or the How to Upload a File training unit.
3. Click on the Booking Property ID field and add your ID to the textbox.
   • Note that this field is only available for Hotel and Location Entity Types.
     
4. Click Save.

Step 4: Monitor and Respond to Reviews

1. Click Reviews in the navigation bar and click Monitoring or Response.
   • For more information about responding to reviews, see Respond to Reviews.

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