Resellers can white-label the Knowledge Assistant to reflect their own branding, similar to white-labeling their account and emails.
This article explains where branding appears in Knowledge Assistant, and how to specify your own login URL and support email presented to users during Knowledge Assistant conversations. To learn more about the Knowledge Assistant, see Knowledge Assistant Overview.
How Branding Appears in Knowledge Assistant
There are two main places where Yext branding appears when talking to Knowledge Assistant:
- When a user says “help”, they are directed to a support email (support@yext.com).
- When a user says “link account”, they are directed to the login page for the Yext account they belong to (yext.com/signin).
If you have white-labeled your Yext account, you can choose to replace the Yext login and support information to match your branding.
Add Login URL and Support Email Branding
- Click the Account Details icon in the bottom left corner of the navigation bar. From the menu, select Account Settings.
- Scroll down to the Knowledge Assistant section and select Branding.
- To change the branding for your support email:
- Click into the Email field and select Custom.
- Enter the support email you would like users to be directed to in Knowledge Assistant.
- Select the checkbox if you would like to apply this to all sub-accounts.
- Click Save.
- To change the branding for your login page:
- First, ensure that you have white-labeled your Yext account, following the steps in White-label Your Account.
- Click into the Login URL field and select Custom.
- Enter the URL to your branded Yext login page.
- Select the checkbox if you would like to apply this to all sub-accounts.
- Click Save.