Through the Yext platform, you can send invitations to customers to generate first party reviews. You can send these invitations using the pre-built email templates provided, or you can create your own email templates using HTML. This article shows you how to configure your own review generation templates.
Note: Review Generation is not available in every subscription. If you do not see this feature in your account, reach out to your Client Success Manager or contact Yext Support.
To configure a review generation email template:
- Click Reviews in the top navigation bar.
- Click on the Generation sub-tab.
- Click on the Configure Templates and Distributions link.
- Create your template.
- Copy an existing template:
- Click on the three dots next to the desired template and select Duplicate. A dialog box appears.
- Create a new template:
- Click Add Custom Template in the sidebar. A dialog box appears.
- Copy an existing template:
- Enter a template name in the textbox and click Add Template.
- Click on the new template in the sidebar.
- Click on the Edit Template button in the bottom right corner.
- Enter the HTML in the source code editor in the Email Request Template, Email Response Template, and Text Message Request Template tab.
- When you are finished, click Save.
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