Submit a Support Request – Yext Help

Yext Support is here to help you and your team work through questions, issues, and escalations regarding your account and the Yext platform.

Support is available Monday-Friday in local time for EST, GMT, and CET time zones. Customers can get support in English, Italian, German, Spanish, French, and Japanese.

This article explains where you can submit a support request, and tips for submitting requests in order to get help as soon as possible.

Where you can submit a support request

Click the links or follow the steps below to open a request.

From the Yext platform: Click the Account Details icon in the navigation bar and select Help Requests. From there, click the Submit a Help Request button.
From the Help Center: Click Contact in the top navigation from anywhere in the Help Center to access the support request form.
- Note: you'll need to be logged in to the Help Center in order to submit support requests. Log in using your Yext credentials.
From in-platform Chat: From anywhere in Yext, click the Need Help? icon in the lower right of your screen to open the Yext Chat Advisor. Say "get help" and follow the prompts to submit a request.
By email: Send an email to help@yext.com. Be sure to send it from the email address you use to log into Yext, and include your Yext Account ID.

Tips for submitting your support request

Choose your ticket priority
- Most tickets should use Low or Normal priority. Examples of when to use different priorities are below.
  - Low: You have a question about how to do something.
  - Normal: You have a question or roadblock to completing a task, and it is time-sensitive.
  - High: A major feature has stopped working.
  - Urgent: You are unable to perform any actions in Yext.
Send a detailed message
- Include as much information as possible about your question or issue, such as:
  - The steps you were taking when you encountered your issue
  - Links to the pages in Yext where you are having the issue
  - Steps you have already taken to try to resolve the issue yourself
Include attachments
- Visual references are very helpful! If you can, attach screenshots or videos pertaining to your issue.
- If you're trying to upload a file or any other content to Yext, you can attach it to the request for the Support team to reference.

After submitting your request

You can view your current help requests in Yext by navigating to Account Details > Help Requests. Click the Open tab to see help requests currently in progress, and the Closed tab to see past requests that have been resolved.

Request resolution time can vary depending on your issue or question. The Yext Support team will follow up with you as they work through your request to alert you of any progress, or if they need any further information.

Note: The Enhanced and Elite Customer Success options allow you to get help by phone, schedule a direct call with a Support Specialist, and more. Yext also offers Concierge Services for customized assistance and consulting. If you have any questions about Customer Success offerings, or any other details about getting support, please reach out to your Client Solutions Manager.