Submit a Support Request – Yext Help

Yext Support is here to help you and your team work through issues, escalations, and questions regarding your account and the Yext program. In order to get you the best support as quickly as possible, please follow these guidelines when submitting requests to Yext Support.

Note: If you are a Premier Support client you can also leverage phone support or schedule a direct call with your dedicated platform expert. Please reach out to your Client Success Manager or Dedicated Platform Expert to learn more about this option.

Before submitting the request, please ensure you sign into the Help Center by clicking SIGN IN in the top right corner of the Help Center. This will associate the ticket with your username and Yext account, and allow for the appropriate level of service for your account.

To submit a Support Request:

Click on the Submit a request form.
Enter the relevant information into the following fields:
- Priority
  - Low: You have a question about how to do something.
  - Normal: A feature is no longer working and it's slowing you down.
  - High: A major feature has stopped working.
  - Urgent: You are unable to perform any actions in Yext.
- What area of the platform do you need help with?
  - Select the product area or topic you need help with in the drop-down menu.
- I have a question about:
  - Select the option that relates to your question in the drop-down menu.
- Your Message
  - In your message be sure to provide a summary of your inquiry with as much information as possible.
  - Also, include any relevant URLs that Support may need to access to assist with your request.
- Additional Information
  - If applicable, enter any additional required information.
- Attachments
  - Include any relevant images, videos, or files that pertain to what you are seeing or trying to do. Often, a screenshot of the issue you are seeing helps our team understand how to more quickly troubleshoot and resolve your issue.
Click SUBMIT.

Basic & Premier Support First Response SLAs

As a reminder, Yext service levels are as follows:

Standard Support: Within 16 Business Hours
Premier Support: Within 8 Business Hours

Ticket resolution time may vary depending on the issue and the path to resolution. The Yext Support team will follow-up with you as they work through your request to alert you of any progress and feedback.

If you have any questions about which Support package you are subscribed to or any specific details about support related to your account please reach out to your Client Success Manager.