The Review Response feature allows you to respond to first-party, Facebook, Google Business Profile, Yelp, and TrustPilot reviews. You can edit an existing review response by following the instructions in this article.
To edit a review response:
- Click Reviews in the navigation bar and click Monitoring.
- Click on the Respond button next to the response you’d like to edit. A dialog box appears.
- Click on the Edit link below the response.
- Enter your response in the text box.
- Click on the Submit Edit or Submit Edit and Notify Customer button.