Respond to Reviews – Yext Help

Through the Yext platform, you have the ability to respond to reviews left by your consumers. This feature is currently supported for Facebook, Google Business Profile, Yelp, TrustPilot, and first-party reviews. For entities in Germany, review response is also supported on GoLocal and MeinungsMeister.

Note: Review Response is not available in every subscription. If you do not see this in your account, reach out to your Client Success Manager or contact Yext Support.

To respond to a review:

Click Reviews in the navigation bar and click Response.
Click on the Respond button next to the desired review. A dialog box appears.
- To sort reviews, use the filter bar at the top of the screen.
- Note: When you click Respond for a TripAdvisor review, you will be directed to the review response entry window for the specific review on TripAdvisor.
Create your response using the following response options:
- Enter your response in the text box.
- Respond with Templated Review Response.
  1. Click on the drop-down button for each review response component and select your preferred option.
    - You can also click on the shuffle icon () to generate a random selection of response components.
    - To create response components for Templated Review Response, see Create Assets for Templated Review Response.
- Respond with a Review Response Asset.
  1. Click on the plus sign () icon and click Apply Asset, then click on the desired text asset, and click Continue.
    - To create a Review Response Asset, see Add a Text Asset. Be sure to select Reviews > Review Response for the usage.
- Respond with Generative Review Response
  1. When you open a review to respond to, a generated response will automatically appear in the text box.
  2. (Optional) You have several options for editing the response.
    - Click into the text box and make any adjustments to the response as needed.
    - Click on the AI-generated button, and then type in the query box to ask AI to edit or regenerate the response.
    - Click on the AI-generated button, hover over the text box to surface the dropdown of actions, and then click on the action you'd like AI to take to edit the response. Options include: reword, fix spelling & grammar, increase length, decrease length, simplify, translate, and change tone.
      - For more information about adding content generation instructions, see Create Instructions for Generative Review Response.
Click on the Respond or Comment button to publish your response on the site where the review was submitted.

Enterprise Customers

To set up Approvals for review response, visit the Approve or Reject Review Responses article.