Suppress a Duplicate Listing on Google Business Profile – Yext Help

Duplicate Listings can occur for a variety of reasons: you may have created a second page not realizing one already existed, someone else may have created an additional page, or a Local Guide contributor may have created a page through an attempt to engage with your business.

However, regardless of how it happens, duplicate listings can have a negative impact on your brand, and they are something you will want to manage. Therefore, Google has a process to allow you to manage these duplicate listings. This is done primarily by merging a duplicate page with an existing page that you manage.

Requirements for merging pages on Google:

We can only merge duplicate, unclaimed Google Maps listings into claimed Google Business Profile listings that you own.
We cannot merge duplicate claimed listings, and we cannot merge a duplicate unclaimed listing into a claimed Google Business Profile listing that you do not own.
- If you do not own the page in question, you can request ownership by following the instructions in Google’s Request ownership of a Business Profile help article.

Important notes to consider:

When a duplicate listing is merged on Google Maps, it will redirect to the verified listing managed through your Google Business Profile account.
Any reviews that were on the unclaimed listing will be merged onto the claimed listing, but insights will not be merged.
The unclaimed listing will no longer be searchable on Google.

How to suppress duplicate listings on Google:

Yext can suppress duplicate listings on Google for any Enterprises that are currently live on Google Business Profile and have bought the Managed Duplicate Suppression add-on. If you fit these criteria, reach out to your Client Success Manager with the relevant information about the duplicate listing, and they can help you submit a merge request.

If you do not have Managed Duplicate Suppression and you identify a duplicate listing on Google, you can escalate this to Google directly:

Open the location you want to report in Google Maps.
Click Suggest an edit. A dialog box appears.
Click Close or remove.
Select the Duplicate of another place option.
Select the duplicate location from the available options. If the correct location is not provided, select None of the above.
Click Submit to confirm your suggested edit.

For full instructions, visit the Remove or report duplicate locations help article on Google.