Through the Yext platform, you can choose to send a single invite to generate a first party review from a specific customer, or multiple invites to generate them from a larger audience. You can also generate first party reviews outside of the Yext platform by using the Review Generation URL.
- Review invitations for Healthcare entity types can only be sent via SMS.
To send a single review invite:
- Click Reviews in the top navigation bar.
- Click on the Generation sub-tab.
- Click on the Send Invitations button.
- Click Send Single Invite.
- Select the desired location.
- Enter the customer’s contact information. You can choose to send the invite via SMS or email.
- Select an invite template.
- Select the invite language.
- Note: This is only available for default email templates.
- Click on the Send Invite button.
For information on how to add first party reviews to your website, visit Create a Reviews Widget.