Through the Yext platform, you have the ability to respond to reviews left by your consumers. This feature is currently supported for Facebook, Google My Business, and first party reviews. For entities in Germany, review response is also supported on GoLocal and MeinungsMeister.
Note: Review Response is not available in every subscription. If you do not see this in your account, reach out to your Client Success Manager or contact Yext Support.
To respond to a review:
- Hover over Reviews in the top navigation bar and click on the Response sub-tab.
- Click on the Respond button next to the desired review. A dialog box appears.
- Note: When you click Respond for a TripAdvisor review, you will be directed to the review response entry window for the specific review on TripAdvisor.
- Create your response using the following response options:
- Enter your response in the text box.
- Respond with Intelligent Review Response.
- Click on the drop-down button for each review response component and select your preferred option.
- You can also click on the shuffle icon (
) to generate a random selection of response components. - To create response components for Intelligent Review Response, see Create Assets for Intelligent Review Response.
- You can also click on the shuffle icon (
- Click on the drop-down button for each review response component and select your preferred option.
- Respond with a Review Response Template.
- Click on the plus sign (
) icon and click on the desired text asset, then click Add.
- To create a Review Response Template, see Add a Text Asset.
- Click on the plus sign (
- Click on the Respond or Comment button to publish your response on the site where the review was submitted.
To sort reviews, use the filter bar at the top of the screen.
Enterprise Customers
To set up Approvals for review response, visit the Review Response Approvals article.
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