Make sure the address in Yext matches exactly what you have on your Google listing.

Edit the Address field:

1. For the desired entity, click on the Address field.
2. Ensure that all fields are complete and accurate, especially the Postal Code or ZIP, and make any necessary adjustments.
3. Click Save.

Adjust the Map Marker:

1. Click on the Map Marker field.
2. Click and drag the Display marker to the correct location.
3. Click Save & Close.

For more information, see How to Pin Your Entity on the Map.

Make sure the address in Yext matches exactly what you have on your Google listing.

Add or edit the state, province, region, sublocality, or locality in the Address field:

1. For the desired entity, click on the Address field.
2. Ensure that all fields are complete and accurate and make any necessary adjustments.
3. Click Save.

A valid sublocality is required before we can sync to your listing. If you have recently added your sublocality, please allow 24 hours for this message to reset.

A valid locality is required before we can sync your listing. If you have recently added your locality, please allow 24 hours for this message to reset.

Add or edit the region in the Address field:

1. For the desired entity, click on the Address field.
2. Ensure the region is complete and accurate and make any necessary adjustments.
3. Click Save.

Adjust the Map Marker:

1. For the desired entity, click on the Map Marker field.
2. Click and drag the Display marker to the correct location.
3. Click Save & Close.

Make sure the address in Yext matches exactly what you have on your Google listing.

Update the City field:

1. Search on Google for a nearby location and see what city is listed. This will inform you of the accepted city for your area.
2. For the desired entity, click on the Address field and update the City according to the search results.
3. Click Save.

Edit the Address field:

1. For the desired entity, click on the Address field.
2. Remove any PO Box information and add a valid street address.
3. Click Save.

For more information about representing your business on Google, see this Help Article in the Google Business Profile Help Center.

The address provided contains an unsupported character.

Edit the Address field:

1. For the desired entity, click on the Address field.
2. Remove any illegal characters.
3. Click Save.

Log into your Google Business Profile dashboard and re-position the map marker to the correct position. If you believe the pin is already in the correct position, you can toggle the pin slightly and save, then toggle the pin back to the original position, and save once more.

The postal code you provided is incomplete. A valid postal code is required before we can sync to your listing. If you have recently added your postal code, allow 24 hours for this message to reset.

Adjust the Postal Code:

1. For the desired entity, click on the Address field.
2. Update the Postal Code or ZIP.
3. Click Save.

The publisher has indicated your address field is too long.

Make sure the address in Yext matches exactly what you have on your Google listing.

Edit the Address field:

1. For the desired entity, click on the Address field.
2. Make sure that all fields are complete and accurate, and the correct information is added to the correct fields.
3. Click Save.

If your category is correct, no action is required Otherwise you can add a category, add additional categories, or use the advanced category management feature.

If you don’t have a category or would like to add additional categories:

1. For the desired entity, click on the Categories field.
2. Click Select primary category or + Add a category.
3. Enter the first few letters of the category you would like to add and select from the list that appears.
4. Click Save. A dialog box appears.
5. Read the Warning message before proceeding, then click on the I’d like to change my categories link.

Select a category that Google Supports:

1. See Advanced Category Management.

If you are unable to edit the Categories field, reach out to your Client Success Manager or Support.

Google has disabled this listing and it is no longer publicly accessible.

Enterprise Customers: Reach out to Yext Support.

Small Business Customers and Partners:

• See this Help Article in the Google Business Profile Help Center.

The publisher has flagged this entity as a duplicate of another powered listing. Since the publisher is unable to support multiple listings with very similar Name, Address, and Main Phone numbers, this listing is not synced.

Contact Yext Support

Enterprise Customers: You must reach out to Yext Support to complete this process.

Small Business Customers and Partners:

Relink your Google Business Profile account:

1. Click on the Account Details icon () in the bottom left corner of the navigation bar and click Account Settings.
2. Click Linked Accounts.
3. Click Relink Account or + Link another account next to Google Business Profile and follow the prompts.

Enterprise Customers: Reach out to Yext Support.

Small Business Customers and Partners:

Opt out and opt back in:

1. Click Opt Out next to the desired listing.
   • Note: If you don’t see Opt Out, click on the downward arrow to the right of the listing and select Opt Out from the drop-down.
2. Click Opt In to go through the set up flow and check to see if there is another page to match to.

For more information, see How to Reinitiate the Match Process. Otherwise, contact Yext Support.

Edit the Name field:

1. For the desired entity, click on the Name field.
2. Update the Name so it has 6 or fewer numbers or punctuation marks.*
3. Click Save.

The name of this entity contains an unsupported character.

Edit the Name field:

1. For the desired entity, click on the Name field.
2. Remove any unsupported characters.*
3. Click Save.

Add a Main Phone number:

1. For the desired entity, click on the Main Phone field.
2. Enter the phone number into the text box.
3. Click Save.

Remove and update photos from the Photo Gallery:

1. For the desired entity, click Media in the left sidebar.
2. Click on the Photo Gallery field.
3. Click on the trashcan icon next to any photos that don’t meet Google’s photo guidelines.
4. Click + Add photos to add any photos.

We are unable to update your Google Business Profile Cover Photo due to an invalid aspect ratio.

Remove and update the photo from the Google Cover Photo field:

1. For the desired entity, click Google Business Profile in the left sidebar.
2. Click on the photo in the Google Cover Photo field.
3. Click Delete.
4. Click Select Photo.
5. Upload a photo to meet the aspect ratio.
6. Click Save.

For more information, see Photo Guidelines.

Google has notified us that syncing your photos with Google Business Profile will exceed the 100 photo maximum for this entity. As a result, we have excluded sending photos, but all other data is syncing correctly.

Log in to your Google Business Profile dashboard and navigate to your photos. Remove photos until you have reached 100 or less.

Google does not support one of the specified areas provided for this entity. Service areas cannot include unincorporated cities, counties, states, or countries. We have excluded sending the unsupported service area places so that the rest of your data can be synced with Google Business Profile.

The provided service area places are not valid for this entity. Since your address is not hidden for this entity, we have excluded sending the service area data, but all other data is syncing correctly.

• If you did not intend to hide your address:
  1. For the desired entity, click on the Address field.
  2. Unselect the checkbox next to Hide address in listing.
  3. Click Save.
• If you have hidden your address, but have not added service areas:
  1. For the desired entity, click on the Address field.
  2. Select the checkbox next to We deliver or provide service at customer locations.
  3. Enter a city, postal code, or ZIP in the text box.
  4. Enter one city, postal code or ZIP into the text box and click Add.
  5. Click Add for each additional service area.
  6. Click Save.
• If you are a service area business and you already set up a service area, remove invalid service areas:
  1. For the desired entity, click on the Address field.
  2. Click on the trashcan icon next to invalid the city, postal code, or ZIP.
  3. Enter any additional service areas.
  4. Click Save.

The service area places are missing or invalid for this entity. As a result, we have excluded sending the service area data, but all other data is syncing correctly.

• If you do not manage the verified listing, see this Help Article in the Google Business Profile Help Center for steps to request ownership. Note: This process can take up to 7 days.
• If you manage the verified listing in another account:
  1. Click on the Account Details icon () in the bottom left corner of the navigation bar and click Account Settings.
  2. Click Linked Accounts.
  3. Click + Link another account and follow the prompts.

• See How to Verify Your Google Business Profile Listing for steps to verify your Google Business Profile listing.
• Enterprise Customers: If your Google Business Profile account is bulk verified, your listing should go live shortly. For more information, see this Help Article in the Google Business Profile Help Center for steps to request bulk verification or reach out to Yext Support.

For more information about verifying your business on Google, see this Help Article in the Google Business Profile Help Center.

For more information about adding or claiming your business profile on Google, see this Help Article in the Google Business Profile Help Center.

Google requires you to input the verification code received for this listing.

Verify your listing:

1. Click Verify Listing.
2. Click I already Have a Code, and enter the verification code you received for this listing. If you don’t have a verification code, select from the verification options provided.

For more information, see How to Verify Your Google Business Profile Listing.

Your entity is not yet verified because your request for postcard verification is still pending.

Edit the Websites field:

1. For the desired entity, click Contact, Websites, and Apps in the left sidebar.
2. Click on the Main Website field
3. Make any necessary adjustments to the URL or add a new one.
4. Click Save.